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    • About Plans
      • What's Covered
      • Plan Types
      • Terms and Conditions
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      • Key Selling Points
      • Locate Model/Serial
      • Marketing Samples
      • Product Registration
    • FAQs
      • About Service Plans
      • How To Purchase
      • Filing A Claim
      • Receiving Service
      • General Questions
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      • Agent
      • Customer
  • Save Quote
  • About Plans
    • What's Covered
    • Plan Types
    • Terms and Conditions
  • Sales Tools
    • Cost of Repair
    • Key Selling Points
    • Locate Model/Serial
    • Marketing Samples
    • Product Registration
  • FAQs
    • About Service Plans
    • How To Purchase
    • Filing A Claim
    • Receiving Service
    • General Questions
  • Who To Contact
    • Agent
    • Customer

About Service Plans

  • What’s Covered
  • Plan Types
  • Terms and Conditions

What’s Covered

Service Plans help protect customers and their appliances if the need for service should arise. Customers rely on their appliances every day and a Service Plan will provide them with the comfort and peace of mind that they’re covered!

  • Hassle-free Repair or Replacement
  • No Deductible
  • 100% Factory Certified Parts and Technician
  • Covers Mechanical Failures
  • Food Spoilage Protection

A Service Plan offers additional benefits AFTER the manufacturer’s warranty expires. Our plans are designed to provide a quick and easy service solution, should an incident occur.

Up to 5 Years Available Coverage

Plan Types

All plans include a convenient claims filing process. Once covered, if an issue should arise, customers can simply call and speak to a customer care agent to schedule service at a time that is convenient.

Repair Service Plan

For Large Appliances

  • Break/Fix Plan
  • Food loss coverage - up to $250 over life of the plan (Refrigeration)
  • No lemon guarantee
  • Flexible payment options - full pay or installments

Replacement Service Plan

Typically for Smaller Appliances

  • If we can’t fix it, we’ll replace it
  • If product cannot be replaced, customer receives a payment equal to the value of the product.
  • No Shipping Fees

Terms and Conditions

Terms and conditions vary depending on the date of purchase and the type of plan. Use the following link to view, print or email the appropriate version.

View Ts&Cs
×

Sales Tools

  • Cost of Repair
  • Key Selling Points
  • Locate Model/Serial
  • Marketing Samples
  • Product Registration

Plan Cost Vs Repair Cost

  • Refrigerator
  • Washer
  • Dryer
  • Dishwasher
  • Range

$178

Refrigerator

Average Plan Price

Covers Up to $250 Reimbursement for Food Spoilage
Potential Incident Avg Repair1
Evaporator $592
Defrost Heater $280
Compressor $805
Condenser Fan Motor $268
Defrost Thermostat $255
Sample Covered Incidents:
  • Refrigerator not cooling
  • Product is leaking
  • Product is running continuously
  • Ice maker not producing ice
  • Refrigerator is too cold

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$132

Washer

Average Plan Price

Potential Incident Avg Repair1
Water Valve $292
Dispenser $344
Control Board $336
Drain Hose $224
Pump $424
Sample Covered Incidents:
  • Washer not spinning
  • Water fills slowly
  • Water not draining
  • Product is leaking
  • Product will not start

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$103

Dryer

Average Plan Price

Potential Incident Avg Repair1
Drive Belt $230
Motor $379
Drum Side Kit $270
Control Assembly $430
Heater Coil $275
Sample Covered Incidents:
  • Drum not turning
  • Dryer not heating
  • Drying time is too long
  • Product will not start
  • Product overheating

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$136

Dishwasher

Average Plan Price

Potential Incident Avg Repair1
Electronic Control $339
Water Valve $256
Main Motor/Pump $410
Soap Dispenser $264
Heater Assembly $264
Sample Covered Incidents:
  • Product not powering on
  • Product is leaking
  • Water not draining
  • Door not latching
  • Wash cycle not completing

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$138

Range

Average Plan Price

Potential Incident Avg Repair1
Thermostat $396
Oven Broil Unit $231
Oven Bake Unit $233
Surface Heat Units $189
Power Supply Cord $241
Sample Covered Incidents:
  • Product not powering on
  • Range burner not working
  • Oven cooking unevenly
  • Oven will not heat
  • Fan running continuously

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

Key Selling Points

Coverage Beyond Manufacturer’s Warranty

100% Parts and Labor for Covered Repairs or Replacements – if we can’t fix it, we’ll replace it. If cannot be replaced, customer receives a payment equal to the value of the product.

Simple and Convenient Claims Filing with U.S. Based Service Center

Easy claims process, service will be scheduled for a time that’s convenient for the customer.

Valuable Savings

The cost of one repair typically exceeds the cost of a plan. View typical repair costs.

Avoid Unexpected Costs Related to Repairs or Replacements

Sooner or later, an appliance may need service for repair or replacement. The cost of a plan is generally less expensive than one repair.

Reliable Parts and Service by Manufacturer Authorized Technicians

No one cares more than we do about meeting quality and service expectation. We pay the technician directly, no out of pocket costs for you.

Customizable Plan Options and Discounts

Protect more of your appliances under ONE plan, bundle products and SAVE 10%. Affordable payment options available.

No Wait Period (Under OEM Coverage)

There is no wait period for any product under the Manufacturer’s Warranty.

No Hassle Cancellation

You can cancel a plan at any time (full refund if cancelled in the first 60 days less any claims).

Help Customer Find Model and Serial Numbers

The model number will most likely appear on either a paper sticker or a metal plate in an easy-to find place on the appliance. It may be made up of numbers (111500400, for example), or a combination of letters and numbers (W101681195TU, for example).

Sometimes the model number is also located in the appliance’s owner’s manual.

If customer has trouble locating, use the brand link below to find the likely location of the model and serial number for a specific product.

  • Whirlpool
  • Maytag
  • KitchenAid
  • JennAir
  • Amana

Whirlpool Model Number Locations

Type of Appliance Model Number Plate Location
Range Inside oven drawer, on oven rim
Wall Oven Inside oven drawer, on rim
Cooktop On underside of unit
Microwave Inside microwave, on rim
Dishwasher Inside dishwasher, on rim
Refrigerator Inside refrigerator, on wall
Trash Compactor Inside, on rim
Food Waste Disposer Attached to the unit
Washer Beneath washer lid, on tub rim
Dryer Inside dryer door, on rim

Maytag Model Number Locations

Type of Appliance Model Number Plate Location
Cooktop Inside the burner box or underneath on the bottom
Dishwasher Upper left corner of the frame or underside of the control panel
Disposer Located on the bottom
Dryer On the upper left of the cabinet (in the back), inside on the back frame (door open), inside the door, or behind the access panel (gas dryers only)
Range Inside the burner box or underneath on the bottom
Microwave Back of the microwave, upper left of the cavity, left side of the control panel (door open), right side of the base frame (door open), or front of the base frame (door open)
Refrigerator Top left side of the food compartment, top front of the food compartment, or food liner (upper right side of the crisper pan)
Wall Oven Lower left side of the frame (door open)
Washer On the back, behind the control panel, inside the washer lid, right bottom corner, or on the back on the baseframe to the left
Washer/Dryer Combination Inside left rear corner of washer top (door open), on cabinet, or inside right rear corner of washer top (door open)

Kitchenaid Model Number Locations

Type of Appliance Model Number Plate Location
Built-in Refrigerators Inside the refrigerator, on the left wall
Compactors On the inside of the compactor's sliding door
Cooktops On the cooktop's liner, beneath the burners
Dishwashers On the left edge of the dishwasher's door
Dryers On the dryer lid or door
Hoods & Vents On the front, inside edge of the hood or vent
Hot Water Dispensers Beneath the counter, where the dispenser is mounted into the sink
Ice Makers Inside the ice maker, beneath the lid
Microwave Ovens Inside the door
Ovens Inside the door
Ranges Inside the oven's door
Refrigerators Inside the refrigerator, on the left wall
Sinks On the basin, beneath the countertop
Warming Drawers On the inside of the warming drawer's face
Washers On the washer's lid or door
Wine Cellars Inside the wine cellar, on the left wall
Blenders Beneath the blender on the base of the unit
Coffee Grinders On the bottom of the grinder's base
Coffee Mills Inside the refrigerator, on the left wall
Food Processors Beneath the push-button controls on the base of the food processor
Hand Mixers On the bottom of the mixer, adjacent to the mixer attachment holders
Immersion Blenders Inlaid on the shaft, below the handle
Stand Mixers On the bottom and back of the stand mixer
Toasters On the bottom of the toaster, adjacent to the electrical cord

JennAir Model Number Locations

Type of Appliance Model Number Plate Location
Double and Single Wall Ovens Located on the right side of the vent under the control panel
Combination Microwave/Wall Ovens Located on the center vent under the control panel of combination microwave, located on the center vent of wall ovens
Induction Cooktops Located on the underside of the cooktop base, in the right front corner
Downdraft Cooktops Located on the right side of the plenum
Commercial Cooktops Located on the underside of the cooking burner base, on the cooktop's left front side
Commercial Ranges Located on the right side of the front frame
Slide-In Ranges Located either behind the storage drawer on the right side of the oven frame or on the right side of the bottom oven frame
Double Oven Ranges Located behind the control panel
Built-In Microwaves Located on the center vent under the control panel
Microwave/Hood Combo Can be found in multiple locations, depending on the model
Drawer Microwaves Located on the floor of the interior drawer, in the front of the drawer
Perimetric Hood Ventilation Located on the inside panel behind the metal filter
Wall-Mount and Island-Mount Hood Ventilation Located on the underside of the vent, in the front center just inside the filter
Commercial Ventilation Located on the inside of the hood on the left side. Remove the filter to access it
Warming Drawers Located on the left side of the drawer frame/chassis. Remove the drawer to access it.
French Door, Side-by-Side and Bottom-Freezer Refrigeration Located on the right side of the refrigerator compartment, at the top
Drawer Refrigeration Located on the top right side of the upper drawer interior
Under Counter Refrigeration Located on the top right side of the interior compartment
TriFecta™ (Tall Tub) Dishwashers Located on the left side, in the middle of the cavity between the inner door and the tub
Double Drawer Dishwashers Located on the left side of the top drawer (on the outside), on the bottom right corner
Compactors Located on the inside left frame of the door when opened, 10" from the bottom

Amana Model Number Locations

Type of Appliance Model Number Plate Location
Refrigerator Located on the inside of the refrigerator, on the wall
Freestanding Range Located on the frame of the range behind the storage drawer for FSR products
Single Built-In Oven Located on the left side of the front frame at the bottom
Double Built-In Oven Located on the lower oven. You need to open the door to see it
Cooktop Located on the bottom of the burner box
Microwave Ovens Located inside the microwave cavity on the front frame
Hood & Vent Located underneath the unit when installed
Dishwasher Located in front of the door seal, on the tub, top left-hand corner
Top Load Washer Located on the top, in the rear of the well to the clothes container. It is visible once you open the lid
Front Load Washer Located vertically on the outer edge of the door
Top Load Dryer Located inside the door, in the upper recessed area of the front panel
Front Load Dryer Located horizontally on the shroud, inside the door, right in front of the lint screen

Contents

  • Mail Solicit Layout 1
  • Mail Solicit Layout 2
  • Mail Solicit Layout 3
  • Mail Solicit Layout 4
  • InCarton
  • Tech Leave Behind

Mail Solicitation Layout 1

Invitation and authorization located in top right corner

Mail Solicitation Layout 2

Invitation and authorization location between two lines a third way down the page

Mail Solicitation Layout 3

Invitation and authorization location in gray box 2/3rds down the page

Mail Solicitation Layout 4

Invitation and authorization located in top right corner

InCarton Offer Outside

Invitation and authorization located in top right corner

InCarton Offer Inside

Invitation and authorization located in top right corner

Tech Leave Behind Outside

Invitation and authorization located in top right corner

Tech Leave Behind Inside

Invitation and authorization located in top right corner

Product Registration

Invitation and authorization located in top right corner
×

Frequently Asked Questions

  • About Service Plans
  • How To Purchase
  • Filing A Claim
  • Receiving Service
  • General Questions

About Service Plans

  • Why buy a Service Plan?
    Over time, appliances may require service repairs or replacements. Once the manufacturer’s warranty expires, these could be unexpected and costly. With a Service Plan, if a covered incident occurs we’ll repair or replace it.
  • Once a Service Plan is purchased, how long will it take to receive the actual Service Plan contract?
    If a valid email address is provided, we will send the Service Plan via email within 5-7 days after purchase. If we do not have an email address, we will send the contract via United States Postal Service (USPS), within two to four weeks after purchase.
  • Can a Service Plan be purchased while appliance is still under manufacturer’s warranty?
    Yes, a plan can be purchased while still covered by the manufacturer’s warranty and the Service Plan’s coverage will begin after the expiration date of the manufacturer’s warranty.
  • Can a Service Plan be purchased for multiple appliances?
    Yes, a Service Plan can be selected on multiple appliances in the same purchase.
  • What is the benefit of purchasing a Service Plan for multiple appliances in the same purchase?
    Conveniently cover multiple products in one purchase and we will apply a discount to the total plan price.
  • How many products can be covered in a single Service Plan purchase?
    Up to ten (10) products can be added during a single Service Plan purchase.
  • What is the maximum age of a product to be eligible for a Service Plan?
    A Service Plan can be purchased on products up to ten (10) years of age.

How To Purchase

  • What is needed to purchase a Service Plan?
    To purchase a Service Plan the following is required: product type and description, the brand, model number, serial number, retail value, date of purchase, and the address where it is located.
  • What if model and serial number are unknown at time of Service Plan purchase?
    A Service Plan cannot be purchased without the model and serial number. Many manufacturers have made it easy to find the location of these on the product itself. They can sometimes also be found on the manufacturer’s website or within an owner’s manual.
  • What are the payment options?
    Visa, MasterCard, Discover, or American Express are accepted online and over the phone for U.S. purchases. For mail in orders, credit cards referenced above, personal checks or money orders are also accepted.
  • How does the installment payment option work?
    The credit card will be charged monthly for the installment amount selected. Depending on the price of the plan, and the payment option chosen, the card will be billed a total of three or four payments. If the initial payment is made via check rather than credit card, payment coupons (depending on the price of the plan) will be issued when the contract is mailed. If any payment is not made at pay thru date, the Service Plan will be cancelled due to nonpayment. The installment payment options are available if the price of the Service Plan exceeds $50.00.
  • Can a Service Plan be paid in full?
    Yes, a Service Plan can be paid in full at time of purchase.
  • What coverage term options are available?
    Depending on the age of a product, there may be offers of either a 1, 2, 3, 4 or 5-year term Service Plan.
  • Can a Service Plan be purchased if the product is used in a business?
    Products used in a commercial setting are not eligible for coverage. See Terms and Conditions for details.
  • Is coverage available for other brands of products?
    Yes, coverage is available on products that are manufactured by Whirlpool Corporation Family Brands (Whirlpool, Maytag, Amana, KitchenAid, JennAir, Admiral, Crosley, Estate, Inglis Limited and Roper). Brand and other product specific information is required during the quoting process.

Filing a Claim

  • When can a claim be filed?
    Once the Service Plan is paid in full a claim can be filed. If monthly installments are chosen, all installments must be paid before a claim can be filed. ABOUT WAIT PERIODS: If you purchased the Service Plan while your product is within the manufacturer’s warranty coverage period, there will be NO WAIT PERIOD. If you purchased the Service Plan for a product that was no longer within the manufacturer’s warranty period, there is a sixty (60) day WAIT PERIOD from date of the Service Plan purchase. Also, any pre-existing conditions or failures that occur during the wait period will not be covered.
  • What is needed to file a claim?
    Model number, serial number and original date of purchase of all products to be covered must be provided to execute application for service.
  • How is a claim filed?
    If service is required, call us and explain the problem.

Receiving Service

  • How is service scheduled?
    Once the Service Plan has been activated, call us to schedule a service call.
  • Who will service the product?
    An authorized service technician in the area will provide service on the product.
  • If moving with the covered product, can service be scheduled in a new location?
    Yes, the network of authorized service providers is located across the entire U.S. Once we are notified of the change of address product location will be updated in our records.

General Questions

  • How can the service network area be determined?
    We service products in areas across the entire U.S.
  • If the product is sold, can the Service Plan be transferred to new owner?

    If the product is sold and the Service Plan has not expired, it can be transferred to the new owner. We require a notice of the transfer to be sent to: [Brand] Service Plans, 650 Missouri Ave, Jeffersonville, IN 47130 or SIDResearch@sndirect.com.

  • How can a Service Plan be cancelled?
    To cancel at anytime call us. A full refund will be available if the cancellation is within sixty (60) days from the purchased date. If cancelled after the sixty (60) days, a refund will be available for the remaining days of coverage on a monthly-prorated basis.
  • How is permission obtained to contact customers about the sell of a Service Plan?
    Upon receipt of product registration, a product is eligible for additional information and offers. To prevent receiving further offers, call us.
  • What if the product information isn't correct?
    Call us and we will be happy to assist you.
×

Who To Contact

  • Agent
  • Customer

For Agent

We’re here if you need to reach us. If you’d prefer to email us, we’ll respond within 1-2 business days. By choosing below, we’ll be able to route your inquiry appropriately and respond quicker to your needs.

Contact Common Inquiries
Call AIG 866-265-2136
  • Service Plan Center Sales Portal Support
  • Update Customer Information
  • Customer Escalation Help
  • Dealer and Technician Signup
Agent AFMAdminSupport@sndirect.com
Tech/Dealer WhirlpoolCDS@sndirect.com

For Customer

We have dedicated lines for customers, depending on the brand of the Service Plan they have. Customers can also go online to find more information about plans.

Brand Phone Website
Whirlpool 866-265-2137 www.serviceplans.whirlpool.com
Maytag 866-265-2146 www.serviceplans.maytag.com
KitchenAid 866-265-9219 www.serviceplans.kitchenaid.com
JennAir 866-265-9176 www.serviceplans.jennair.com
Amana 866-265-2659 www.serviceplans.amana.com
Mail Common Inquiries
  • AIG Warranty Guard
  • [Brand] Service Plans
  • 650 Missouri Avenue
  • Jeffersonville, IN 47130
  • Questions about an Existing Plan
  • File A Claim and Schedule Service
  • Update Customer Information
  • Billing and Payment
  • Plan Cancellations

Alternate Language Pronunciations

French Spanish
Hold Statement Un moment, s’il vous plait. Un momento por favor.
Pronunciation oon moemon, sill vu play. oon momento pour fahvour.
To Call the Language Line: Dial: 800-367-9559
  • Enter Client ID: 721708
  • Press “2” for all other languages
  • Access Code: 4357
 Dial: 800-367-9559
  • Enter Client ID: 721708
  • Access Code: 4357

Step-by-Step Language Line Instructions

  1. Place the customer on hold.
  2. Call 800-367-9559.
  3. Press 1 for Spanish, press 2 for all other languages. If you press 2 you must say the name of the language your caller is speaking.
  4. Enter your 6-digit client id: 721708.
  5. Enter your Access Code
    • Customer Service = HELP or 4357
    • SND = SALES or 72537
  6. Bring the caller on the line.
  7. Brief the Interpreter. Summarize what you want to accomplish and give any necessary instructions.
  8. Say “End of call” to the Interpreter when the call is completed.
×

About Service Plans

  • What’s Covered
  • Plan Types
  • Terms and Conditions

What’s Covered

Service Plans help protect customers and their appliances if the need for service should arise. Customers rely on their appliances every day and a Service Plan will provide them with the comfort and peace of mind that they’re covered!

  • Hassle-free Repair or Replacement
  • No Deductible
  • 100% Factory Certified Parts and Technician
  • Covers Mechanical Failures
  • Food Spoilage Protection

A Service Plan offers additional benefits AFTER the manufacturer’s warranty expires. Our plans are designed to provide a quick and easy service solution, should an incident occur.

Up to 5 Years Available Coverage

Plan Types

All plans include a convenient claims filing process. Once covered, if an issue should arise, customers can simply call and speak to a customer care agent to schedule service at a time that is convenient.

Repair Service Plan

For Large Appliances

  • Break/Fix Plan
  • Food loss coverage - up to $250 over life of the plan (Refrigeration)
  • No lemon guarantee
  • Flexible payment options - full pay or installments

Replacement Service Plan

Typically for Smaller Appliances

  • If we can’t fix it, we’ll replace it
  • If product cannot be replaced, customer receives a payment equal to the value of the product.
  • No Shipping Fees

Terms and Conditions

Terms and conditions vary depending on the date of purchase and the type of plan. Use the following link to view, print or email the appropriate version.

View Ts&Cs
×

Sales Tools

  • Cost of Repair
  • Key Selling Points
  • Locate Model/Serial
  • Marketing Samples

Plan Cost Vs Repair Cost

  • Refrigerator
  • Washer
  • Dryer
  • Dishwasher
  • Range

$178

Refrigerator

Average Plan Price

Covers Up to $250 Reimbursement for Food Spoilage
Potential Incident Avg Repair1
Evaporator $592
Defrost Heater $280
Compressor $805
Condenser Fan Motor $268
Defrost Thermostat $255
Sample Covered Incidents:
  • Refrigerator not cooling
  • Product is leaking
  • Product is running continuously
  • Ice maker not producing ice
  • Refrigerator is too cold

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$132

Washer

Average Plan Price

Potential Incident Avg Repair1
Water Valve $292
Dispenser $344
Control Board $336
Drain Hose $224
Pump $424
Sample Covered Incidents:
  • Washer not spinning
  • Water fills slowly
  • Water not draining
  • Product is leaking
  • Product will not start

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$103

Dryer

Average Plan Price

Potential Incident Avg Repair1
Drive Belt $230
Motor $379
Drum Side Kit $270
Control Assembly $430
Heater Coil $275
Sample Covered Incidents:
  • Drum not turning
  • Dryer not heating
  • Drying time is too long
  • Product will not start
  • Product overheating

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$136

Dishwasher

Average Plan Price

Potential Incident Avg Repair1
Electronic Control $339
Water Valve $256
Main Motor/Pump $410
Soap Dispenser $264
Heater Assembly $264
Sample Covered Incidents:
  • Product not powering on
  • Product is leaking
  • Water not draining
  • Door not latching
  • Wash cycle not completing

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

$138

Range

Average Plan Price

Potential Incident Avg Repair1
Thermostat $396
Oven Broil Unit $231
Oven Bake Unit $233
Surface Heat Units $189
Power Supply Cord $241
Sample Covered Incidents:
  • Product not powering on
  • Range burner not working
  • Oven cooking unevenly
  • Oven will not heat
  • Fan running continuously

1Price includes repair and labor costs. Actual incidents and repair costs may vary.

Key Selling Points

Coverage Beyond Manufacturer’s Warranty

100% Parts and Labor for Covered Repairs or Replacements – if we can’t fix it, we’ll replace it. If cannot be replaced, customer receives a payment equal to the value of the product.

Simple and Convenient Claims Filing with U.S. Based Service Center

Easy claims process, service will be scheduled for a time that’s convenient for the customer.

Valuable Savings

The cost of one repair typically exceeds the cost of a plan. View typical repair costs.

Avoid Unexpected Costs Related to Repairs or Replacements

Sooner or later, an appliance may need service for repair or replacement. The cost of a plan is generally less expensive than one repair.

Reliable Parts and Service by Manufacturer Authorized Technicians

No one cares more than we do about meeting quality and service expectation. We pay the technician directly, no out of pocket costs for you.

Customizable Plan Options and Discounts

Protect more of your appliances under ONE plan, bundle products and SAVE 10%. Affordable payment options available.

No Wait Period (Under OEM Coverage)

There is no wait period for any product under the Manufacturer’s Warranty.

No Hassle Cancellation

You can cancel a plan at any time (full refund if cancelled in the first 60 days less any claims).

Help Customer Find Model and Serial Numbers

The model number will most likely appear on either a paper sticker or a metal plate in an easy-to find place on the appliance. It may be made up of numbers (111500400, for example), or a combination of letters and numbers (W101681195TU, for example).

Sometimes the model number is also located in the appliance’s owner’s manual.

Type of Appliance Model Number Plate Location
Front Load Washer Interior door frame
Top Load Washer Posted upside down on back or on the left hand side panel
Gas and Electric Dryers Interior door frame
Electric Range Interior door frame or left side of bottom drawer frame
Gas Range left hand side of bottom drawer frame
Dishwasher Inside on right hand side of the door
Microwave Oven Interior door frame or on back of unit
Refrigerator Inside wall on the left or right hand side
TV Back panel on the left hand side
Soundbar Back panel or bottom of the unit
Blu-ray Back panel

Contents

  • Mail Solicit Layout 1
  • Mail Solicit Layout 2
  • Mail Solicit Layout 3

Mail Solicitation Layout 1

Invitation and authorization location between two lines a third way down the page

Mail Solicitation Layout 2

Invitation and authorization location between two lines a third way down the page

Mail Solicitation Layout 3

Invitation and authorization location between two lines a third way down the page

Product Registration

Invitation and authorization located in top right corner
×

Frequently Asked Questions

  • About Service Plans
  • How To Purchase
  • Filing A Claim
  • Receiving Service
  • General Questions

About Service Plans

  • Why buy a Service Plan?
    Over time, appliances may require service repairs or replacements. Once the manufacturer’s warranty expires, these could be unexpected and costly. With a Service Plan, if a covered incident occurs we’ll repair or replace it.
  • Once a Service Plan is purchased, how long will it take to receive the actual Service Plan contract?
    If a valid email address is provided, we will send the Service Plan via email within 5-7 days after purchase. If we do not have an email address, we will send the contract via United States Postal Service (USPS), within two to four weeks after purchase.
  • Can a Service Plan be purchased while appliance is still under manufacturer’s warranty?
    Yes, a plan can be purchased while still covered by the manufacturer’s warranty and the Service Plan’s coverage will begin after the expiration date of the manufacturer’s warranty.
  • Can a Service Plan be purchased for multiple appliances?
    Yes, a Service Plan can be selected on multiple appliances in the same purchase.
  • What is the benefit of purchasing a Service Plan for multiple appliances in the same purchase?
    Conveniently cover multiple products in one purchase and we will apply a discount to the total plan price.
  • How many products can be covered in a single Service Plan purchase?
    Up to ten (10) products can be added during a single Service Plan purchase.
  • What is the maximum age of a product to be eligible for a Service Plan?
    A Service Plan can be purchased on products up to ten (10) years of age.

How To Purchase

  • What is needed to purchase a Service Plan?
    To purchase a Service Plan the following is required: product type and description, the brand, model number, serial number, retail value, date of purchase, and the address where it is located.
  • What if model and serial number are unknown at time of Service Plan purchase?
    A Service Plan cannot be purchased without the model and serial number. Many manufacturers have made it easy to find the location of these on the product itself. They can sometimes also be found on the manufacturer’s website or within an owner’s manual.
  • What are the payment options?
    Visa, MasterCard, Discover, or American Express are accepted online and over the phone for U.S. purchases. For mail in orders, credit cards referenced above, personal checks or money orders are also accepted.
  • How does the installment payment option work?
    The credit card will be charged monthly for the installment amount selected. Depending on the price of the plan, and the payment option chosen, the card will be billed a total of three or four payments. If the initial payment is made via check rather than credit card, payment coupons (depending on the price of the plan) will be issued when the contract is mailed. If any payment is not made at pay thru date, the Service Plan will be cancelled due to nonpayment. The installment payment options are available if the price of the Service Plan exceeds $50.00.
  • Can a Service Plan be paid in full?
    Yes, a Service Plan can be paid in full at time of purchase.
  • What coverage term options are available?
    Depending on the age of a product, there may be offers of either a 1, 2, 3, 4 or 5-year term Service Plan.
  • Can a Service Plan be purchased if the product is used in a business?
    Products used in a commercial setting are not eligible for coverage. See Terms and Conditions for details.
  • Is coverage available for other brands of products?
    No, coverage is only available for LG products.

Filing a Claim

  • When can a claim be filed?
    Once the Service Plan is paid in full a claim can be filed. If monthly installments are chosen, all installments must be paid before a claim can be filed. ABOUT WAIT PERIODS: If you purchased the Service Plan while your product is within the manufacturer’s warranty coverage period, there will be NO WAIT PERIOD. If you purchased the Service Plan for a product that was no longer within the manufacturer’s warranty period, there is a thirty (30) day WAIT PERIOD from date of the Service Plan purchase. Also, any pre-existing conditions or failures that occur during the wait period will not be covered.
  • What is needed to file a claim?
    Model number, serial number and original date of purchase of all products to be covered must be provided to execute application for service.
  • How is a claim filed?
    If service is required, call us and explain the problem.

Receiving Service

  • How is service scheduled?
    Once the Service Plan has been activated, call us to schedule a service call.
  • Who will service the product?
    An authorized service technician in the area will provide service on the product.
  • If moving with the covered product, can service be scheduled in a new location?
    Yes, the network of authorized service providers is located across the entire U.S. Once we are notified of the change of address product location will be updated in our records.

General Questions

  • How can the service network area be determined?
    We service products in areas across the entire U.S.
  • If the product is sold, can the Service Plan be transferred to new owner?

    If the product is sold and the Service Plan has not expired, it can be transferred to the new owner. We require a notice of the transfer to be sent to: [Brand] Service Plans, 650 Missouri Ave, Jeffersonville, IN 47130 or SIDResearch@sndirect.com.

  • How can a Service Plan be cancelled?
    To cancel at anytime call us. A full refund will be available if the cancellation is within sixty (60) days from the purchased date. If cancelled after the sixty (60) days, a refund will be available for the remaining days of coverage on a monthly-prorated basis.
  • How is permission obtained to contact customers about the sell of a Service Plan?
    Upon receipt of product registration, a product is eligible for additional information and offers. To prevent receiving further offers, call us.
  • What if the product information isn't correct?
    Call us and we will be happy to assist you.
×

Who To Contact

  • Agent
  • Customer
    • l>

For Agent

We’re here if you need to reach us. If you’d prefer to email us, we’ll respond within 1-2 business days. By choosing below, we’ll be able to route your inquiry appropriately and respond quicker to your needs.

Contact Common Inquiries
Call AIG 866-558-2559
  • Service Plan Center Sales Portal Support
  • Update Customer Information
  • Customer Escalation Help
Agent AFMBusinessSupport@sndirect.com

For Customer

We have dedicated lines for customers, depending on the brand of the Service Plan they have. Customers can also go online to find more information about plans.

Brand Phone Website
LG Premium Care 866-545-6066 www.serviceplans.lg.com
Mail Common Inquiries
  • AIG Warranty Guard
  • LG AFM
  • 650 Missouri Avenue
  • Jeffersonville, IN 47130
  • Questions about an Existing Plan
  • File A Claim and Schedule Service
  • Update Customer Information
  • Billing and Payment
  • Plan Cancellations

Alternate Language Pronunciations

French Spanish
Hold Statement Un moment, s’il vous plait. Un momento por favor.
Pronunciation oon moemon, sill vu play. oon momento pour fahvour.
To Call the Language Line: Dial: 800-367-9559
  • Enter Client ID: 721708
  • Press “2” for all other languages
  • Access Code: 4357
 Dial: 800-367-9559
  • Enter Client ID: 721708
  • Access Code: 4357

Step-by-Step Language Line Instructions

  1. Place the customer on hold.
  2. Call 800-367-9559.
  3. Press 1 for Spanish, press 2 for all other languages. If you press 2 you must say the name of the language your caller is speaking.
  4. Enter your 6-digit client id: 721708.
  5. Enter your Access Code
    • Customer Service = HELP or 4357
    • SND = SALES or 72537
  6. Bring the caller on the line.
  7. Brief the Interpreter. Summarize what you want to accomplish and give any necessary instructions.
  8. Say “End of call” to the Interpreter when the call is completed.
×
  • Plans
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  • Offers
    {{autoSearchCounts.offersCount}}
  • Actions
    • Make A Payment
    • Renew Contract
    • Do Not Solicit
    • Contract Reprint
    • Cancel Contract
    • Refund Status
    • Customer Service
      • Process Guide
      • Cancellation FAQs
    • Who To Contact
      • Agent
      • Customer
      • Translation
  • Make A Payment
  • Renew Contract
  • Do Not Solicit
  • Contract Reprint
  • Cancel Contract
  • Refund Status
  • Customer Service
    • Process Guide
    • Cancellation FAQs
  • Who To Contact
    • Agent
    • Customer
    • Translation

Customer Service

  • Process Guide
  • Cancellation FAQs

Process Guide

  • Missing Contract

    A contract is considered missing when an agent is unable to locate a consumer using general search options. A missing contract request should be sent to AIG via email in the following format:

    TO: WhirlpoolSOS@servicenet.com

    SUBJECT: Missing Contract

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Product:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    ATTACHMENT (Required): Proof of Purchase

    Proof of purchase should show proof of contract purchase. This can be a scanned copy of receipt or a picture of receipt.

  • Change Model Number
    Model numbers cannot be updated for replacement products.

    Customer service agents typically ask for a change in model number because the original appliance on the plan has been replaced. We CANNOT change the model number in these instances. Once the replacement is complete, this plan is considered fulfilled and no longer eligible for claims. If the customer wishes to cover the new appliance, provide them a real time quote.

    To update the model number due to a typo:
    1. Send an email request to: WhirlpoolSOS@sndirect.com
    2. Indicate the change is due to a typo and not a replacement.
  • Change Serial Number
    Serial numbers CAN be updated for the following scenarios:
    1. Incorrect serial number due to a typo.
    2. The original product was replaced during the manufacturer warranty with an IDENTICAL product.
    To update the serial number within the CSR Portal:
    1. Search for the contract.
    2. Navigate to the Plan Overview page.
    3. Within the product information table header, click the pencil/paper icon beside ‘Serial Number’.
  • Change Plan Dates

    There are times when plans are sold with the incorrect dates. If the plan start and/or end dates are wrong due to a TYPO, a contract update request can be sent via email. The email address can be given to customers to send on their own, or the agent may initiate on his/her behalf.

    A request to change the dates for any other reason is most often denied. There are likely to be one off situations that may be granted an exception, but this is not common.

    To submit a change date request:
    1. Send a Contract Update Request via email to: WhirlpoolSOS@sndirect.com
    2. Use the following email template:

    TO: WhirlpoolSOS@servicenet.com

    SUBJECT: Contract Update Request

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    • Contract Change Description:
    ATTACHMENT (Required): Proof of Purchase

    Proof of purchase should show proof of contract purchase. This can be a scanned copy of receipt or a picture of receipt.

  • Missing Payment

    A missing payment can occur when the AIG system indicates that the contract has not been paid in full, but the consumer insists that their account is up to date. There are rare occasions where the payment has been received, but the system hasn’t been updated yet, due to several internal reasons.

    To submit a payment research and resolution request:
    1. Send a request via email to: AFMAdminSupport@sndirect.com
    2. Use the following email template:

    TO: AFMAdminSupport@sndirect.com

    SUBJECT: Payment Research and Resolution Request

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    • Contract Change Description:
    ATTACHMENT (Required): Proof of Payment

    Customers should provide proof of payment (credit card statement or front/back of cancelled check). Credit card and/or account numbers may be redacted.

  • Refund Inquiries
    To provide the status of a refund within the CSR Portal:
    1. Search for the contract.
    2. Navigate to the Plan Overview page.
    3. Click the Refund Status button.
    4. A popup window will display with the refund status details.

    Note: Refunds can take up to 30 days to be received. Paper checks are mailed every other Tuesday and credit card refunds are issued within 7 business days. It’s always best to set a 30-day expectation.

    If the customer claims the refund was never received:
    1. Send a research request via email to: AFMAdminSupport@sndirect.com
  • Contract Transfer

    If a consumer wants to transfer ownership of their service plan to another individual, the CONSUMER MUST submit a written request, not an agent.

    Click here to download the Contract Transfer form and email it to your customer.

    To submit a transfer ownership request:
    1. Customer should fill out the Contract Transfer form completely.
    2. Submit the completed form by one of the following methods:
      • Email to: WhirlpoolSOS@servicenet.com
      • Mail to:
        AIG U.S. Warranty Division
        650 Missouri Ave.
        Jeffersonville, IN 47130
      • Fax to: 812-669-1432
  • Sales Escalations

    To escalate a call that pertains to sales (i.e. duplicate charges, invitations issues, change in refund preference):

    1. Send sales escalations via email to: AFMAdminSupport@sndirect.com

    Note: The general turnaround time on all AIG inboxes is 2-3 business days. The AIG sales team does not work on Saturdays, however; the AIG customer service team is available seven days a week at 866-265-2136.

  • Escalation Process
    To escalate a call that pertains to claims, missing contracts, updates or transfers:
    1. Warm transfer to AIG customer service at 866-265-2136, option 2.
  • Food Loss Reimbursement
    To submit a food loss reimbursement request:
    1. Customer must first file a claim on the refrigerator.
    2. Once a claim has been filed, customer should fill out an “Itemized Food Loss” form.
    3. Submit the completed form by one of the following methods:
      • Email to: foodlossforms@sndirect.com
      • Mail to:
        Food Loss Claims Department
        650 Missouri Ave.
        Jeffersonville, IN 47130
      • Fax to: 866-211-8125

    Click here to download the Food Loss form and email it to your customer.

Cancellation FAQs

  • How can a customer request contract cancellation?

    Contract cancellations can be requested by the customer via phone, email or in writing.

    Written requests mailed to:
    • AIG Warranty
    • ATTN Whirlpool Cancellations
    • 650 Missouri Ave
    • Jeffersonville, IN 47130
    Email requests sent to:

    WhirlpoolCancellations@sndirect.com

  • Will the customer receive a full refund?
    Full refunds are issued to customers who cancel within sixty days of contract purchase, less any claims. After sixty days, the customer will receive a refund of the remaining days of coverage on a monthly prorated basis, less any claims. Refunds are issued to the original form of payment.
  • When will the customer receive the refund?

    Thirty days is the safest expectation to set for ALL refund types.

    Refunds Via Check: May take up to thirty days, checks are mailed every other Tuesday.

    Refunds Via Credit Card: Should appear on the customer’s card within 7-10 business days.

  • Can cancellations be submitted for individual products on the same contract?
    No, cancellations are not available at the product level, the entire contract must be cancelled.
  • What happens if the customer no longer has the credit card used at time of sale?
    Prior to submitting cancellation, the agent should leave a note in the request to issue any applicable refund via check. If the refund has already been issued to a card no longer in use, the customer must work with the financial institution to recoup the funds.
  • Can refunds be expedited?
    Paper checks cannot be expedited. Refunds via credit card may be expedited under special circumstances such as legal threats or BBB complaints. These requests should be sent to: WhirlpoolCancellations@sndirect.com
  • What happens if the customer says the refund was never received?

    Customers should review bank statements thoroughly to make sure the refund was never received. The merchant will show as SND APPLIANCE SVC PLAN.

    If the refund was never received, an email can be sent to:

    WhirlpoolCancellations@sndirect.com

    Customers who claim to have not received a refund via check should be advised that a new check can be issued and a stop payment will be placed on the original check. This will be done only if the original check has not been cashed.

×

Who To Contact

  • Agent
  • Customer
  • Translation

For Agent

We’re here if you need to reach us. If you’d prefer to email us, we’ll respond within 1-2 business days. By choosing below, we’ll be able to route your inquiry appropriately and respond quicker to your needs.

Contact Common Inquiries
Call AIG 866-265-2136
  • Service Plan Center Sales Portal Support
  • Update Customer Information
  • Customer Escalation Help
  • Dealer and Technician Signup
Agent AFMAdminSupport@sndirect.com
Tech/Dealer WhirlpoolCDS@sndirect.com

For Customer

We have dedicated lines for customers, depending on the brand of the Service Plan they have. Customers can also go online to find more information about plans.

Brand Phone Website
Whirlpool 866-265-2137 www.serviceplans.whirlpool.com
Maytag 866-265-2146 www.serviceplans.maytag.com
KitchenAid 866-265-9219 www.serviceplans.kitchenaid.com
JennAir 866-265-9176 www.serviceplans.jennair.com
Amana 866-265-2659 www.serviceplans.amana.com
Mail Common Inquiries
  • AIG Warranty Guard
  • [Brand] Service Plans
  • 650 Missouri Avenue
  • Jeffersonville, IN 47130
  • Questions about an Existing Plan
  • File A Claim and Schedule Service
  • Update Customer Information
  • Billing and Payment
  • Plan Cancellations

Alternate Language Pronunciations

French Spanish
Hold Statement Un moment, s’il vous plait. Un momento por favor.
Pronunciation oon moemon, sill vu play. oon momento pour fahvour.
To Call the Language Line: Dial: 800-367-9559
  • Enter Client ID: 721708
  • Press “2” for all other languages
  • Access Code: 4357
 Dial: 800-367-9559
  • Enter Client ID: 721708
  • Access Code: 4357

Step-by-Step Language Line Instructions

  1. Place the customer on hold.
  2. Call 800-367-9559.
  3. Press 1 for Spanish, press 2 for all other languages. If you press 2 you must say the name of the language your caller is speaking.
  4. Enter your 6-digit client id: 721708.
  5. Enter your Access Code
    • Customer Service = HELP or 4357
    • SND = SALES or 72537
  6. Bring the caller on the line.
  7. Brief the Interpreter. Summarize what you want to accomplish and give any necessary instructions.
  8. Say “End of call” to the Interpreter when the call is completed.
×

Customer Service

  • Process Guide
  • Cancellation FAQs

Process Guide

  • Missing Contract

    A contract is considered missing when an agent is unable to locate a consumer using general search options. A missing contract request should be sent to AIG via email in the following format:

    TO: AFMBusinessSupport@sndirect.com

    SUBJECT: Missing Contract

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Product:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    ATTACHMENT (Required): Proof of Purchase

    Proof of purchase should show proof of contract purchase. This can be a scanned copy of receipt or a picture of receipt.

  • Change Model Number
    Model numbers cannot be updated for replacement products.

    Customer service agents typically ask for a change in model number because the original appliance on the plan has been replaced. We CANNOT change the model number in these instances. Once the replacement is complete, this plan is considered fulfilled and no longer eligible for claims. If the customer wishes to cover the new appliance, provide them a real time quote.

    To update the model number due to a typo:
    1. Send an email request to: AFMBusinessSupport@sndirect.com
    2. Indicate the change is due to a typo and not a replacement.
  • Change Serial Number
    Serial numbers CAN be updated for the following scenarios:
    1. Incorrect serial number due to a typo.
    2. The original product was replaced during the manufacturer warranty with an IDENTICAL product.
    To update the serial number within the CSR Portal:
    1. Search for the contract.
    2. Navigate to the Plan Overview page.
    3. Within the product information table header, click the pencil/paper icon beside ‘Serial Number’.
  • Change Plan Dates

    There are times when plans are sold with the incorrect dates. If the plan start and/or end dates are wrong due to a TYPO, a contract update request can be sent via email. The email address can be given to customers to send on their own, or the agent may initiate on his/her behalf.

    A request to change the dates for any other reason is most often denied. There are likely to be one off situations that may be granted an exception, but this is not common.

    To submit a change date request:
    1. Send a Contract Update Request via email to: AFMBusinessSupport@sndirect.com
    2. Use the following email template:

    TO: AFMBusinessSupport@sndirect.com

    SUBJECT: Contract Update Request

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    • Contract Change Description:
    ATTACHMENT (Required): Proof of Purchase

    Proof of purchase should show proof of contract purchase. This can be a scanned copy of receipt or a picture of receipt.

  • Missing Payment

    A missing payment can occur when the AIG system indicates that the contract has not been paid in full, but the consumer insists that their account is up to date. There are rare occasions where the payment has been received, but the system hasn’t been updated yet, due to several internal reasons.

    To submit a payment research and resolution request:
    1. Send a request via email to: AFMBusinessSupport@sndirect.com
    2. Use the following email template:

    TO: AFMBusinessSupport@sndirect.com

    SUBJECT: Payment Research and Resolution Request

    • BODY:
    • Customer Name (First and Last Name):
    • Address:
    • Phone Number:
    • Email Address:
    • Model Number:
    • Serial Number:
    • Client Contract Number:
    • Contract Change Description:
    ATTACHMENT (Required): Proof of Payment

    Customers should provide proof of payment (credit card statement or front/back of cancelled check). Credit card and/or account numbers may be redacted.

  • Refund Inquiries
    To provide the status of a refund within the CSR Portal:
    1. Search for the contract.
    2. Navigate to the Plan Overview page.
    3. Click the Refund Status button.
    4. A popup window will display with the refund status details.

    Note: Refunds can take up to 30 days to be received. Paper checks are mailed every other Tuesday and credit card refunds are issued within 7 business days. It’s always best to set a 30-day expectation.

    If the customer claims the refund was never received:
    1. Send a research request via email to: AFMBusinessSupport@sndirect.com
  • Contract Transfer

    If a consumer wants to transfer ownership of their service plan to another individual, the CONSUMER MUST submit a written request, not an agent.

    Click here to download the Contract Transfer form and email it to your customer.

    To submit a transfer ownership request:
    1. Customer should fill out the Contract Transfer form completely.
    2. Submit the completed form by one of the following methods:
      • Email to: SIDResearch@sndirect.com
      • Mail to:
        AIG U.S. Warranty Division
        650 Missouri Ave.
        Jeffersonville, IN 47130
      • Fax to: 812-669-1432
  • Sales Escalations

    To escalate a call that pertains to sales (i.e. duplicate charges, invitations issues, change in refund preference):

    1. Send sales escalations via email to: AFMBusinessSupport@sndirect.com

    Note: The general turnaround time on all AIG inboxes is 2-3 business days. The AIG sales team does not work on Saturdays, however; the AIG customer service team is available seven days a week at 866-558-2559.

  • Escalation Process
    To escalate a call that pertains to claims, missing contracts, updates or transfers:
    1. Warm transfer to AIG customer service at 866-558-2559, option 2.
  • Food Loss Reimbursement
    To submit a food loss reimbursement request:
    1. Customer must first file a claim on the refrigerator.
    2. Once a claim has been filed, customer should fill out an “Itemized Food Loss” form.
    3. Submit the completed form by one of the following methods:
      • Email to: foodlossforms@sndirect.com
      • Mail to:
        Food Loss Claims Department
        650 Missouri Ave.
        Jeffersonville, IN 47130
      • Fax to: 866-211-8125

    Click here to download the Food Loss form and email it to your customer.

Cancellation FAQs

  • How can a customer request contract cancellation?

    Contract cancellations can be requested by the customer via email or in writing.

    Written requests mailed to:
    • AIG Warranty
    • ATTN LG AFM
    • 650 Missouri Ave
    • Jeffersonville, IN 47130
    Email requests sent to:

    AFMBusinessSupport@sndirect.com

  • Will the customer receive a full refund?
    Full refunds are issued to customers who cancel within sixty days of contract purchase, less any claims. After sixty days, the customer will receive a refund of the remaining days of coverage on a monthly prorated basis, less any claims. Refunds are issued to the original form of payment.
  • When will the customer receive the refund?

    Thirty days is the safest expectation to set for ALL refund types.

    Refunds Via Check: May take up to thirty days, checks are mailed every other Tuesday.

    Refunds Via Credit Card: Should appear on the customer’s card within 7-10 business days.

  • Can cancellations be submitted for individual products on the same contract?
    No, cancellations are not available at the product level, the entire contract must be cancelled.
  • What happens if the customer no longer has the credit card used at time of sale?
    Prior to submitting cancellation, the agent should leave a note in the request to issue any applicable refund via check. If the refund has already been issued to a card no longer in use, the customer must work with the financial institution to recoup the funds.
  • Can refunds be expedited?
    Paper checks cannot be expedited. Refunds via credit card may be expedited under special circumstances such as legal threats or BBB complaints. These requests should be sent to: AFMBusinessSupport@sndirect.com
  • What happens if the customer says the refund was never received?

    Customers should review bank statements thoroughly to make sure the refund was never received. The merchant will show as SND APPLIANCE SVC PLAN.

    If the refund was never received, an email can be sent to:

    AFMBusinessSupport@sndirect.com

    Customers who claim to have not received a refund via check should be advised that a new check can be issued and a stop payment will be placed on the original check. This will be done only if the original check has not been cashed.

×

Who To Contact

  • Agent
  • Customer
  • Translation

For Agent

We’re here if you need to reach us. If you’d prefer to email us, we’ll respond within 1-2 business days. By choosing below, we’ll be able to route your inquiry appropriately and respond quicker to your needs.

Contact Common Inquiries
Call AIG 866-558-2559
  • Service Plan Center Sales Portal Support
  • Update Customer Information
  • Customer Escalation Help
Agent AFMBusinessSupport@sndirect.com

For Customer

We have dedicated lines for customers, depending on the brand of the Service Plan they have. Customers can also go online to find more information about plans.

Brand Phone Website
LG Premium Care 866-545-6066 www.serviceplans.lg.com
Mail Common Inquiries
  • AIG Warranty Guard
  • LG AFM
  • 650 Missouri Avenue
  • Jeffersonville, IN 47130
  • Questions about an Existing Plan
  • File A Claim and Schedule Service
  • Update Customer Information
  • Billing and Payment
  • Plan Cancellations

Alternate Language Pronunciations

French Spanish
Hold Statement Un moment, s’il vous plait. Un momento por favor.
Pronunciation oon moemon, sill vu play. oon momento pour fahvour.
To Call the Language Line: Dial: 800-367-9559
  • Enter Client ID: 721708
  • Press “2” for all other languages
  • Access Code: 4357
 Dial: 800-367-9559
  • Enter Client ID: 721708
  • Access Code: 4357

Step-by-Step Language Line Instructions

  1. Place the customer on hold.
  2. Call 800-367-9559.
  3. Press 1 for Spanish, press 2 for all other languages. If you press 2 you must say the name of the language your caller is speaking.
  4. Enter your 6-digit client id: 721708.
  5. Enter your Access Code
    • Customer Service = HELP or 4357
    • SND = SALES or 72537
  6. Bring the caller on the line.
  7. Brief the Interpreter. Summarize what you want to accomplish and give any necessary instructions.
  8. Say “End of call” to the Interpreter when the call is completed.
×

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